What is Remote Monitoring & Why Does It Matter?

We hear so many terms and services (like remote monitoring) thrown out and, oftentimes, it’s unclear exactly what these terms and services actually mean.

As you seek to understand your IT needs and the many ways you can choose to meet those needs, it’s important to understand the pros and cons of each option and the opportunities available to you with them!

Remote is a buzzword in our world right now and it generates a few mental pictures.

To some, remote monitoring might sound a bit like “big brother” – especially to your employees!

To others, it might sound like a cop-out – a way for your IT company to get out of having someone in your office to personally take care of your needs.

But, what it really means is faster, better, and more proactive service.

What Exactly is Remote Monitoring?

Remote monitoring is many things.

First, it’s a tool. It’s something that is used to proactively monitor your IT needs from a remote location.

Second, it’s a process. It’s something that your managed IT service provider conducts regularly to ensure that your systems are running smoothly, are updated regularly, and are working properly.

This ensures that you can focus on what you do best and conduct business as usual.

Why Does Remote Monitoring Matter?

Remote monitoring matters because time matters – YOUR time.

Without a remote monitoring and management system in place, you will face unnecessary downtime as you wait for your IT technician to make his way to you, sit down at your desk, assess the issue at hand, and resolve it. A proactive address of your software needs will be less accessible – and, therefore, less achievable.

You’ll find yourself in a place where your technology doesn’t run properly, can’t run properly, and won’t be fixed in a timely manner.

Your time will be unnecessarily drained by slower technology, longer resolution times, and delayed responses to your technological needs.

As the saying goes, time is money, and it’s critical to consider this fact when it comes to remote monitoring.

Additionally, remote monitoring matters because technology requires consistent and frequent updates. Without these, your technology will not function properly or for very long.

Finding a Remote Monitoring System that’s Right for You

Remote monitoring makes it possible for your outsourced IT team to monitor the vitals of your system in real-time.

It matters because your IT needs can be addressed proactively and resolved faster and more efficiently.

That said, it’s important that you have a team that’s there for you and a system in place that works with you and your business.

At ABS, we can often diagnose and create solutions for your IT problems before you’re even aware there’s a problem to being with.

We’ll take swift action to solve your problems quickly and efficiently – while keeping you informed every step of the way.

For us, we see remote monitoring as a way for us to do our job, so you can focus on yours.

If you’re interested in learning more about Remote Monitoring & Management, just let us know. We’d love to chat with you about your IT needs and discuss how we can help you eliminate the barriers of technology and focus on what you do best.