ABS-government blog

IT Support Hurdles In The Municipal and Government Sectors

Over the past few years, we’ve seen more government organizations adopt new and advanced technology in some big ways. Ohio, for example, was the first state to start accepting Bitcoin tax payments, and in the 2018 midterms, West Virginia tested out a mobile app for residents serving abroad to remotely cast their federal election vote.

Nevertheless, government organizations are often stereotyped as outdated and slow to change, especially when it comes to technology. At ABS, we understand the IT hurdles that these government and municipal organizations face.

Budget limitations, high-risk environments, and regulations can overwhelm decisions makers who desire more efficient, reliable IT systems. We believe IT doesn’t have to be a hurdle and we are passionate about working with our clients to take the burden of managing IT off their shoulders.

Serving Government and Municipality IT Support Needs

We know that municipalities and governments face unique challenges when it comes to executing day-to-day responsibilities depending on the structure of their organization or the type of work they handle. The IT challenges in the court setting are different from those at an emergency response center. Nevertheless, they often share common needs:

  • Network security and data protection
  • Stable and reliable IT systems
  • Proactive IT planning and budgeting
  • Employee education

We come alongside municipal and government organizations to address these needs efficiently and effectively. From Office 365 and other software solutions to workstation installation and maintenance, we provide technical setup and support for their day-to-day operations.

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Using Strategic IT Planning To Avoid Security Breach

Security solutions are also central to the services we provide. For municipal and government organizations, a security breach can be detrimental to the community’s privacy and safety. For example, last fall it was discovered that a group had been hacking into Click2Gov servers that are used by local governments for collecting payments for utility bills, fines, and more. We utilize software security solutions, remote monitoring, and employee education to help municipal and government organizations protect themselves from network attacks, hacking, phishing, and other security threats.

Additionally, we come alongside municipal and government organizations to guide them through strategic IT planning and budgeting. With limited flexibility for unexpected updates or emergency fixes, careful planning for new devices, system upgrades, and additional projects is crucial. And when an unexpected problem arises, instead of putting a bandaid on the issue and fixing the problem short-term, we seek to uncover the root cause of the problem and provide comprehensive and lasting solutions. This means that the municipalities and governments we serve will save money in the long-run.

Through strategic IT planning and careful budgeting, we partner with local municipalities and governments to create custom IT plans that adhere to their unique needs and budget.

In our case study on how we serve municipalities and governments, we address in more detail the goals and obstacles that many municipal and government organizations come to us with. We also dive into the specific solutions and outcomes we have provided for these organizations. To learn more about how we serve municipalities and governments’ IT needs, download the case study.