Help Desk

Every member of our Service Team is local.

While some may think of Help Desk as a receptionist level of support—take a call, triage a ticket, escalate it to whoever can work on it—ABS does help desk a bit differently. Our help desk is comprised of a team of local engineers always ready to quickly and efficiently aid with your support needs.

Well over half of the tickets ABS receives are handled and ultimately resolved remotely by our Help Desk Engineers. Our Service Department has 3 levels of support: Help Desk Engineers, Tier 2 Engineers and Tier 3 Engineers. Our second and third tiers of support are broken down further into smaller, client specific teams to bring consistency in Service Delivery. This model allows our Help Desk Engineers to assess and analyze the issues at hand, quickly, and either handle your situation on the spot or escalate it to a higher tier for more specialized support.