technical account managers

Why TAMs make our Business Different Than Our Competitors

The IT support industry is filled with companies touting the technical certifications and overall “geek”ery of their staffs. But highly technical employees have led, rightly in some cases, to the comical stereotypes of tech support that you see in this short clip!

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TAM Spotlight: Chris Hollis

As the Director for our Technical Account Managers (TAMs), I see the work they do for our customers every day. I think of our TAMs as the “lighthouses” for our customers. They alert the ABS team when something hits their radar. They light the way proactively about future issues and creative strategies. Read more

Walter Zalewski

TAM Spotlight: Walter Zalewski

Our Technical Account Managers (TAMs) are a big part of what makes ABS unique in the marketplace among other IT service providers. This group of IT pros create a customer experience based on responsive and strategic leadership. Many IT companies claim to be proactive, but all too often this is a claim with little or no substance. Being proactive is a pillar of our success and continued growth. Like the saying goes, “the proof is in the pudding” and the TAMs are a big part of the “proof.”

As we continue to spotlight our TAMs, we’d like to introduce you to Walter Zalewski, an IT veteran who has found a home on the ABS team. Read more