As the VP of Business Development, I have the best seat in the house – I see the beginning of our relationships with clients and how they develop over time. I also have the fortunate opportunity to introduce each of our customers to ABS and hand them off to the Technical Account Managers. I get to watch our TAMs educate our clients on what they should be considering strategically as they grow and how they evolve their security posture. Our TAMs are critical to this process, from service delivery to customer satisfaction!

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As the Director for our Technical Account Managers (TAMs), I see the work they do for our customers every day. I think of our TAMs as the “lighthouses” for our customers. They alert the ABS team when something hits their radar. They light the way proactively about future issues and creative strategies. Read more

The IT support industry is filled with companies touting the technical certifications and overall “geek”ery of their staffs. But highly technical employees have led, rightly in some cases, to the comical stereotypes of tech support that you see in this short clip!

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