Our Technical Account Managers (TAMs) are a big part of what makes ABS unique in the marketplace among other IT service providers. This group of IT pros create a customer experience based on responsive and strategic leadership. Many IT companies claim to be proactive, but all too often this is a claim with little or no substance. Being proactive is a pillar of our success and continued growth. Like the saying goes, “the proof is in the pudding” and the TAMs are a big part of the “proof.”
At ABS we believe that strategic IT management begins with a proactive mindset and a people-first approach. Our Technical Account Managers (TAMs) are on the frontlines of leading our customers and our team in strategic, proactively managed IT.
Our TAM department is made up of individuals who each have a unique skill set. They have the communication skills to understand and empathize with the customer. They also have the technical ability to guide the customer down a technology improvement plan and coordinate internal resources within ABS to implement the plan of action.
To give you a closer look into our TAM program, we are beginning a spotlight series on our TAMs. We are kicking off the series by spotlighting Steven Camp, TAM for our non-for-profit accounts.