Technical Account Manager

The Technical Account Manager (TAM) is the main point of contact for all our managed service customers.   The TAM is assigned accounts.  Within these accounts the TAM is responsible for developing relationships with key stakeholders.   The TAM is then responsible for understanding the account’s business goals and then understand how technology within the customer’s environment affects those business goals.  Successful TAM’s understand how to balance technical knowledge with interpersonal skills.   They are good leaders, engaging and directing internal resources on how to solve the customer’s issue while defending internal resources when the customer does not have realistic expectations.   They also are good listeners, hearing the customer’s frustrations, applying what they heard to create solutions that mitigate those frustrations.

RESPONSIBILITIES

The daily responsibilities of a TAM include, but are not limited to, the following:
  • Plan implementation of technology
  • Improves efficiencies and enables the customer to achieve their business goals
  • Issue Resolution
  • Customer Satisfaction
  • Preserve company/ client relationship
  • Introduce new technology to clients
  • Being a liaison between the service dept and the client with what issues are encountered

SPECIFICATIONS

Required

  • High School Diploma or GED
  • Must have strong communication skills, both written and verbal
  • Strong interpersonal, problem-solving, decision-making, planning, and organizational skills
  • Ability to maintain above average level of accuracy, quantity, and proficiency of work in a busy atmosphere
  • Adaptability and dependability

Preferred

  • Bachelor’s Degree in a technical field of study or Business
  • Experience working for an IT Service Provider
  • 3-5 years of work experience in customer service

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WHY DOES ADVANCED BUSINESS SOLUTIONS STAND OUT FROM THE REST?

ABS was founded in 1995 as a Customer Service company first and an IT Service company second. We have experienced fast growth and expansion which provides many opportunities for advancement and growth for our employees. We encourage ingenuity and creativity in all aspects of our company and believe that the key to our success has been and will continue to be our constant desire to improve the Customer Experience.