Senior Systems Engineer

The ideal Advanced Business Solutions Senior Systems Engineer is a proactive self-starter with exceptional troubleshooting and analytical skills who possesses an ability to excel in fast-paced environments. He or she is not afraid to set and meet a high level of expectations. This person is approachable, confident and passionate. The right candidate has exceptional customer service skills and a positive “can-do” attitude. This structured, organized and detail oriented individual knows how to prioritize and motivate others. He or she must possess excellent logical problem-solving skills as well as the ability to follow through.

JOB DESCRIPTION

An ABS Senior Systems Engineer is a leader with a proven track record of successfully collaborating in a team environment to find creative solutions. This person is comfortable acting as the escalation point for complex technical problems and is able to take ownership for finding or creating solutions to those problems at all costs. He or she enjoys tinkering with technology outside of work and is always learning new things.

Being empathetic, this person understands that trust and integrity are the foundation of Advanced Business Solutions’ relationships. The ideal candidate is knowledgeable, authentic and personable.

RESPONSIBILITIES:

This position is responsible for maintaining the design and integrity of customer’s software systems, along with ABS internal systems. In addition, mentoring Tier 3 technicians and Project Engineers on improving skills will be a key work role. The daily responsibilities of a Senior Systems Engineer include, but are not limited to, the following:

  • Engineer and implement system solutions for customers using technologies that meet their needs
  • Assist in developing and maintaining best practices for project proposals
  • Implement and support disaster recovery solutions
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Communication with customers and internal team members as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Enter all work as service and project tickets into ConnectWise and account for all time with detailed time entries on tickets
  • Efficiently research and learn unfamiliar systems
  • Assist Technicians with troubleshooting methodologies

ADDITIONAL DUTIES:

  • Improve customer service, perception, and satisfaction
  • Develop documentation and provide consulting Coordinate in development and maintenance of internal systems
  • Ability to work in a team and communicate effectively
  • Support Business Analysts with solutions design process at the request of supervisor
  • Provide timely responses to customer requests and ensure that customer is happy with response
  • Responsible for entering time and expenses in ConnectWise
  • In-depth understanding of support tools, techniques, and how technology is used to provide IT services
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

SPECIFICATIONS:

Required

  • 5-7 years of relevant IT experience. 1-3 years of experience in a “Senior” technical role
  • Ability to train technical people in methodologies for troubleshooting and implementing complex systems
  • Ability to identify signs of problems or out of scope items and bring to attention of Project Manager
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • Skill in planning and preparing written communications
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to work in a team and communicate effectively
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Ability to multi-task and adapt to changes quickly
  • Self-motivated with the ability to work in a fast-moving environment

Preferred

  • Bachelor’s Degree in a technical field of study
  • Industry certifications such as MCSA, MCSE, CCNA, CCNP, VCA and VCP
  • Experience working for an IT Service Provider
  • Strong working knowledge of Storage Technologies such as NAS and SAN solutions.

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WHY DOES ADVANCED BUSINESS SOLUTIONS STAND OUT FROM THE REST?

ABS was founded in 1995 as a Customer Service company first and an IT Service company second. We have experienced fast growth and expansion which provides many opportunities for advancement and growth for our employees. We encourage ingenuity and creativity in all aspects of our company and believe that the key to our success has been and will continue to be our constant desire to improve the Customer Experience.