The IT support industry is filled with companies touting the technical certifications and overall “geek”ery of their staffs. But highly technical employees have led, rightly in some cases, to the comical stereotypes of tech support that you see in this short clip!
As the Director for our Technical Account Managers (TAMs), I see the work they do for our customers every day. I think of our TAMs as the “lighthouses” for our customers. They alert the ABS team when something hits their radar. They light the way proactively about future issues and creative strategies. Read more
Multi-factor authentication (MFA) is a method of authentication that requires the use of an additional verification method and adds a second form of security to user sign-ins, transactions, and activity. Office 365 offers MFA for all of their programs and we recommend you implement this feature. Not only does this extra method of verification provide maximum security but it allows the Microsoft 365 Admin Center to manage and access all activity from the suite. Here is all of the information our team wants you to know about this level of authentication for Office 365. Read more
Our Technical Account Managers (TAMs) are a big part of what makes ABS unique in the marketplace among other IT service providers. This group of IT pros create a customer experience based on responsive and strategic leadership. Many IT companies claim to be proactive, but all too often this is a claim with little or no substance. Being proactive is a pillar of our success and continued growth. Like the saying goes, “the proof is in the pudding” and the TAMs are a big part of the “proof.”
ABS was founded nearly 25 years ago in founder Mark Lewis’ basement. Over the years, ABS grew from a team of one to now a team of over 100 technology experts. After outgrowing Mark’s home, the ABS team spent 18 challenging yet formative and memorable years at our previous office on Brownsboro Road. It was in that office that reached the 100-employee mark, found a niche in the Enterprise sector, and truly saw the impact that a people-first approach to IT could have on businesses across our community. To continue our unprecedented growth, we knew it was time to move on from our Brownsboro Road location, and in 2018 we broke ground on our new office in the historic Clifton neighborhood.
Too many businesses are making headlines for all the wrong reasons. Data breaches are on the rise. Every week it seems as though another organization is announcing that its systems have been compromised and its customers’ sensitive information is at risk. All too often, these data breaches are caused by an employee falling prey to a phishing scam.
Historically, the largest IT security concerns were attacks from the outside. These days, though, hackers are turning to employees to open the door to a business’ network and important data through both simple and sophisticated phishing scams. In fact, Verizon’s 2019 Data Breach Investigations Report found that 32% of data breaches involved phishing. Read more
As one of the fastest growing IT companies in the region, we are dedicated not only to exceptional customer service but also to the advancement of the Louisville community through technology. On May 23, we unveiled our new 30,000-square-foot office in the Clifton neighborhood, which enables us to continue this mission. Read more
When you think about IT, a stale office environment might come to mind first. While Business IT management is our bread and butter, we’ve also partnered with the community on some unconventional and exciting IT projects. Most recently, we teamed up with some of the staff from the University of Louisville Hospital to support the virtual reality lab (VR Lab) at Cochran Elementary School. We worked directly with Shannon Putman, Teacher in Residence, who established the VR lab to support and enrich students’ learning experience. Read more
Over the past few years, we’ve seen more government organizations adopt new and advanced technology in some big ways. Ohio, for example, was the first state to start accepting Bitcoin tax payments, and in the 2018 midterms, West Virginia tested out a mobile app for residents serving abroad to remotely cast their federal election vote.