Multi-factor authentication (MFA) is a method of authentication that requires the use of an additional verification method and adds a second form of security to user sign-ins, transactions, and activity. Office 365 offers MFA for all of their programs and we recommend you implement this feature. Not only does this extra method of verification provide maximum security but it allows the Microsoft 365 Admin Center to manage and access all activity from the suite. Here is all of the information our team wants you to know about this level of authentication for Office 365. Read more
Our Technical Account Managers (TAMs) are a big part of what makes ABS unique in the marketplace among other IT service providers. This group of IT pros create a customer experience based on responsive and strategic leadership. Many IT companies claim to be proactive, but all too often this is a claim with little or no substance. Being proactive is a pillar of our success and continued growth. Like the saying goes, “the proof is in the pudding” and the TAMs are a big part of the “proof.”
ABS was founded nearly 25 years ago in founder Mark Lewis’ basement. Over the years, ABS grew from a team of one to now a team of over 100 technology experts. After outgrowing Mark’s home, the ABS team spent 18 challenging yet formative and memorable years at our previous office on Brownsboro Road. It was in that office that reached the 100-employee mark, found a niche in the Enterprise sector, and truly saw the impact that a people-first approach to IT could have on businesses across our community. To continue our unprecedented growth, we knew it was time to move on from our Brownsboro Road location, and in 2018 we broke ground on our new office in the historic Clifton neighborhood.
Too many businesses are making headlines for all the wrong reasons. Data breaches are on the rise. Every week it seems as though another organization is announcing that its systems have been compromised and its customers’ sensitive information is at risk. All too often, these data breaches are caused by an employee falling prey to a phishing scam.
Historically, the largest IT security concerns were attacks from the outside. These days, though, hackers are turning to employees to open the door to a business’ network and important data through both simple and sophisticated phishing scams. In fact, Verizon’s 2019 Data Breach Investigations Report found that 32% of data breaches involved phishing. Read more
As one of the fastest growing IT companies in the region, we are dedicated not only to exceptional customer service but also to the advancement of the Louisville community through technology. On May 23, we unveiled our new 30,000-square-foot office in the Clifton neighborhood, which enables us to continue this mission. Read more
When you think about IT, a stale office environment might come to mind first. While Business IT management is our bread and butter, we’ve also partnered with the community on some unconventional and exciting IT projects. Most recently, we teamed up with some of the staff from the University of Louisville Hospital to support the virtual reality lab (VR Lab) at Cochran Elementary School. We worked directly with Shannon Putman, Teacher in Residence, who established the VR lab to support and enrich students’ learning experience. Read more
Over the past few years, we’ve seen more government organizations adopt new and advanced technology in some big ways. Ohio, for example, was the first state to start accepting Bitcoin tax payments, and in the 2018 midterms, West Virginia tested out a mobile app for residents serving abroad to remotely cast their federal election vote.
There are many ways you can manage your company’s IT. An internal IT department is great for those who can afford to staff one, but many companies don’t have the resources to do so.
In fact, 64% of U.S. businesses work with an IT service provider for some or all of their IT needs. Outsourcing IT is often more cost-effective, giving businesses access to IT expertise without the expenses of staffing an entire team. Deciding what is best for your business’s IT can be difficult, though, as each business’ IT needs are different. Read more
At ABS we believe that strategic IT management begins with a proactive mindset and a people-first approach. Our Technical Account Managers (TAMs) are on the frontlines of leading our customers and our team in strategic, proactively managed IT.
Our TAM department is made up of individuals who each have a unique skill set. They have the communication skills to understand and empathize with the customer. They also have the technical ability to guide the customer down a technology improvement plan and coordinate internal resources within ABS to implement the plan of action.
To give you a closer look into our TAM program, we are beginning a spotlight series on our TAMs. We are kicking off the series by spotlighting Steven Camp, TAM for our non-for-profit accounts.