We Help People.
Our dedication to smooth customer service is a key component of what we do. We’ve been providing technical engineering support to clients for over 20 years. Our mission is to accelerate our customer’s business through the judicious application of information, process automation, and team education to maximize business outcomes – and we do this while putting people first.
Our solutions are relationship focused and customized to each client’s specific business needs. When we say that we genuinely care about our customers and take our service and performance very seriously, we mean it. Our goal is to develop long-term relationships where both parties are investing in and benefiting from the outcome.
ABS has grown and changed over the years but we have never wavered from the core of who we are.
Who We Are
ABS is a full service IT company dedicated to a smooth customer experience. Our local team, with a combined 500+ years of experience, is committed to solving problems by providing the best technology solutions so our customers can focus on what they do best.
What We Do
We help people constrained by technology. ABS supports businesses with day-to-day and strategic long-term technology solutions. Our team solves business problems with great customer service through our Managed Services, Project division, and Enterprise Solutions.
Why We Do It
Founder and CEO, Mark Lewis’s past experience managing in-house IT departments and directing advanced technical engineering gave him a deep understanding of how businesses confront challenges in the digital workplace. Technology can cause friction and hinder productivity, but we believe it doesn’t have to.
The ABS Way
At the outset of the business, Mark spent several weeks creating the “ABS Way”, the principles and tools that enable our team to provide the highest quality of customer service.
We help people.
Helping people is the foundation of what we do here at ABS. We are a service company first and an IT company second.
We don’t choose our clients; they choose us.
At ABS we always remind our team that our clients have chosen to trust us with their business IT needs. This is an honor that we must respect in every decision we make as we work to provide solutions to their IT needs.
Set expectations every time.
At ABS, we know that IT issues and solutions can be complex and difficult to understand at times. That's why we make it a priority to set expectations with our clients. Otherwise, they'll make assumptions and who knows if we'll be able to meet their expectations?
Do what you say you are going to do.
If we don't do what we say we are going to do, trust is broken and our integrity is blemished. That's why we encourage our team to always follow through no matter what it takes.
Be part of the solution, not part of the problem.
Our team is dedicated to removing things from our clients' “to do” lists. Our goal is to always solve IT problems without adding to the problem or causing another issue altogether.
Empathize
Empathy is central to serving our clients well. We encourage our team to ask themselves, “How would I feel if I was on the receiving end of this interaction or solution?”
Anticipate
When solving IT problems, there’s often more than one solution or route to take. Therefore, we always anticipate the consequences - good and bad - of the decisions we are making on our client’s behalf to ensure they receive the best possible outcome.
Be Proactive
Being proactive means that we are constantly assessing each of our client’s unique situations, planning for the future, and making attempts to address issues before they turn into emergencies.
If the client isn’t happy, it is your responsibility.
If a client isn’t happy, then we aren’t doing our jobs. Our team is dedicated to taking care of the problem the client is experiencing, no matter who’s at fault.
Make the client feel good.
The nature of our business often means that we have to interact with our clients when they are stressed. We do our best to alleviate the pressure they’re feeling and make them feel better through frequent communication and a problem-solving mindset.
Finish the job.
For our team, this means getting to the root cause and solving a problem completely, always testing to make sure it actually works, and communicating the end result to the client.
The client is your boss.
We empower our employees to make decisions based on what is best for the client. When they are onsite with a client they have the best understanding of the situation, not the "boss" back at the office.
Solve the problem, just get it done. Nothing is beneath you.
We have a team of people who are experts at what they do. Nevertheless, no job is beneath them, not even the most mundane task.
“Trust and Integrity” is the foundation of our relationship.
When you work with ABS, our team is dedicated to doing what we say we are going to do and serving well. For us, IT is all about building trust and maintaining integrity.
