ABS has grown and changed over the years but we have never wavered from the core of who we are.
Who We Are
Our founder Mark Lewis established Advanced Business Solutions in 1995 under the premise that everybody hates their IT service people. Mark wanted to build a team of problem solvers who serve differently than other IT service people. Today, we have an IT support team of over 100 people dedicated to putting people first while providing IT support for businesses frustrated and constrained by technology.
What We Do
ABS supports local businesses with day-to-day and long-term business technology systems and solutions. Our team solves business problems with great customer service through our Managed Services and Enterprise Solutions so our clients can focus on what they do best.
Why We Do It
Mark’s past experience managing in-house IT departments and directing business executives on advanced technical engineering gave him a deep understanding of how businesses confront technology challenges. Technology can cause friction and hinder productivity in the workplace, but we believe it doesn’t have to.
We Help People.
Our dedication to smooth customer service is a key component of what we do. We’ve been providing technical engineering support to clients for over 20 years. Our mission is to accelerate our customer’s business through the judicious application of information, process automation, and team education to maximize business outcomes – and we do this while putting people first.
Our solutions are relationship focused and customized to each client’s specific business needs. When we say that we genuinely care about our customers and take our service and performance very seriously, we mean it. Our goal is to develop long-term relationships where both parties are investing in and benefiting from the outcome.
The ABS Way
At the outset of the business, Mark spent several weeks creating the “ABS Way”, the principles and tools that enable our team to provide the highest quality of customer service.
