The ABS Mission and Philosophy

ABS will provide our customers with service at your convenience, striving to provide the highest level of customer support. We will explain all repairs or services simply and completely with no hidden charges. ABS also provides 24-hour support, if that is something your business requires.

Our focus is to fulfill customer expectations by providing outstanding service at a competitive price and to promote long-term relationships. This is what sets ABS apart. We believe that no other communications solution provider will match ABS’ level of customer service and support.

And, never underestimating the importance of our relationships with customers, we end each project with a customer satisfaction survey and follow-up phone call.

How we work together to solve our customers' problems and proactively keep the business up and running.
There are two kinds of business: planned work, such as installing a new computer next Tuesday at 10:00, and then unplanned work – something has broken and doesn’t work. Holes are planned in our technicians’ days for these types of events. The tech support team is out on location, and if an emergency call comes in and someone is close to the caller and can be directed over quickly, they do that. If there’s a down situation, someone can be there in the drive time it takes, and this is not hard to do. Everyone is not always on something critical at the same time, and there is always someone who can move from what they are doing that is non-essential to an emergency situation.

At ABS everyone knows what the end result with the customer is supposed to be. If the phone rings and someone has a problem or is unhappy, everyone at ABS knows what has to be done, and all work together to get that customer happy again, or to keep that customer happy. ABS has a focused approach to customer service, but it goes beyond this. Everyone at ABS knows his or her role and what has to be done when there is a problem or an emergency.

ABS can be your total IT department and do everything, or supplement and consult as needed. Call us at 502-896-2557 or email us or fill out an inquiry form with your questions included. We want to make your computers work!