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Interested in an ABS maintenance contract? It is really easy to get started with ABS. To become a maintenance contract client and take advantage of our proactive philosophy to keep your technology working, the following criteria must either be met or in the process of being met:

• Proper Backup: Acronis, Symantec or Robocopy to USB hard drive or tape drive
• Current Antivirus on all servers and workstations
• Email virus protection or 3rd party filtering (if a mail server is in place)

Proactive Philosophy Maintenance contracts cover anything that was working when the contract was signed. Basically, if it used to work and now it does not, it is covered under a maintenance contract. Items not covered would be anything new or anything strategic like replacement of work stations, new software installations, and/or new technology.

Process for becoming a new ABS contract client and benefitting from proactive solutions:

1. ABS gathers all necessary account information.
2. A contract is written, delivered and signed by the client.
3. Once the contract is signed, a tech is dispatched to visit the client onsite and gather all relevant information.
4. Information is used to create client’s Customer Hand Book.
5. The client is added to Weekly Contract Check Sheet.
6. Technical staff performs weekly checks of each maintenance contract client, paying close attention to problematic areas such as:
   1. Backups
   2. Hard drive space
   3. Event logs
   4. Antivirus

 

ABS can be your total IT department and do everything, or supplement and consult as needed. Call us at 502-896-2557 or email us or fill out an inquiry form with your questions included. We want to make your computers work!

 

 

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When evaluating current technology support or selecting a new vendor, there are some key criteria that are the most important for this critical partner in your business. Pricing: No surprises should be the main criteria. Several items should be priced and all information stated up front. Get more information...